- Enhanced first contact resolutions.
- Enhanced agent & company efficiency.
- Reduced cost on customers support.
- Enhanced increased professional approach.
- Ehanced customer satisfaction.
Interactive voice response is customer telephony systems the interacts with callers collects information and routed case to the appropriate recipient.
Dove soft is a best IVR solution provider that typically aims to serve high call volumes and reduce cost and increase the customer experience.
Examples of typical IVR application are telephone banking,credit card services,customer booking and more.
Companies also use IVR services to add their business house to 24×7 operation.
The use of IVR solution or IVR service permits callers problems to be solved without the need for lined up and sustain the cost of a live agent.